Velvet Ant Studio (the “Company”) is committed to maintaining protections for both the Company and their clients. This contract is designed to inform clients of our policies and ensure proper working order in the duration of the project timeline and thereafter.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a client of our Service.
By signing this document, you consent to our policies detailed below.
I. RESERVATION OF SERVICES
To reserve our services, you must first sign our contract. We are not obligated to perform any services until the contract is signed.
II. PAYMENT PROCEDURE
The full balance must be paid no later than 20 days before the event. Failure to complete full payment by the due date will result in a late fee of $25 per day. If full payment is not received by two weeks before the event date, it will result in a cancellation.
III. PRODUCT SUBSTITUTIONS
Images used in your proposal are for inspiration purposes only and by signing this agreement, you accept that reasonable product substitutions may be used for your final design. We cannot control factors such as weather, seasonal availability, freshness, or product that arrives damaged, so we reserve the right to make any necessary changes that will provide the best quality outcome. We will maintain the colors and style of your event to the best of our ability.
IV. CHANGES
At the time of signing, you agree to the prices, designs, colors, and quantities discussed. Requested changes must be approved by us in writing via email. Changes may affect your pricing and you agree to pay the additional costs required. Changes cannot be made in the 20 days prior to your event date. Additions to your order may be allowed in the 20 days prior to your event on a case by case basis.
V. TIMELINE
By signing this agreement, you agree to coordinate with the Company on the appropriate amount of time needed for set up at the venue.
VI. CANCELLATIONS/RESCHEDULING
In the event of a cancellation made 20 days or more before the event date, all payments will be refunded. Any cancellations made within 20 days of the event will not receive any refund.
Rescheduling will be treated in the same manner as a cancellation. We are not obligated to provide services on a changed date. A new contract must be signed to continue our working agreement.
VII. PHOTO RELEASE
You grant the Company access to a minimum of one full gallery from the event. We reserve permission to use these photos for any purpose, including but not limited to: information, education, advertisement, etc. We reserve the right to utilize the photos on various platforms such as our website, social media, and printed promotional materials.
