Velvet Ant Studio (the “Company”) is committed to maintaining protections for both the Company and their clients. This contract is designed to inform clients of our policies and ensure proper working order for the duration of the project timeline and thereafter.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a client of our Service.
By signing this document, you consent to our policies detailed below.
I. RESERVATION OF SERVICES
To reserve our services, you must first sign our contract and pay a retainer fee.
Retainer: A non-refundable retainer is due upon signing of the contract. This retainer is 20% of your quoted total and will be applied to your final balance.
We are not obligated to perform any services until both of these requirements have taken place.
II. PAYMENT PROCEDURE
After the initial 20% has been paid, payment plans for the remaining total are available on an individual basis that must be agreed upon with the Company. The full balance must be paid no later than 30 days before the event date. Failure to complete full payment by the due date will result in a fee of $50 per day. If full payment is not received by two weeks before the event date, it will result in a cancellation (see Article VIII.)
III. PRODUCT SUBSTITUTIONS
Images used in your proposal are for inspiration purposes only and by signing this agreement, you accept that reasonable product substitutions may be used for your final design. We cannot control factors such as weather, seasonal availability, freshness, or product that arrives damaged, so we reserve the right to make any necessary changes that will provide the best quality outcome. We will maintain the colors and style of your event to the best of our ability.
IV. CHANGES
At the time of signing, you agree to the prices, designs, colors, and quantities discussed during your consultation. Requested changes must be approved by us in writing via email. Changes may affect your pricing and you agree to pay the additional costs required. Any changes deemed “major” by the Company are subject to a redesign fee of $100.00 added to your final total. No reductions over 20% of the quoted price can be made after the time of signing. Changes cannot be made in the 30 days prior to your event date. Additions to your order may be allowed in the 30 days prior to your event on a case by case basis.
V. EXCLUSIVITY
In an effort to ensure quality and maintain consistency for your event, we reserve the right to be the sole provider of florals. Under no circumstances can work from other florists be present, including “do it yourself” work. If the scale of your event requires additional support, the Company is solely responsible for hiring the necessary help. Exceptions for DIY work may be made on a case by case basis and must be verified by the Company beforehand.
VI. REFUNDS AND DAMAGES
We are committed to ensuring that all flowers are delivered fresh and installed in a manner that will preserve their beauty throughout your event. If you are unsatisfied in any way with the work we provide, you must inform us at the time of delivery. No alterations to the design can be made by anyone who is not employed by the Company, including but not limited to: removing flowers from bouquets and arrangements, changing placement of flowers, etc.
No refunds will be issued after the work has been accepted. We are not responsible for any incidents or damages that may occur after we have left the premises, and the care and maintenance of the flowers becomes the sole responsibility of the client.
VII. TIMELINE
At signing, both parties agree to the timelines presented with your quote.
All fixtures necessary to complete our work (ex. tables, arches, etc.) must be set up by our arrival time.
We require a minimum of four hours of setup time at the venue. If your venue does not allocate four hours or more, you are responsible for paying the venue their rate for additional time. Exceptions to this policy may apply and must be verified by the Company beforehand.
Since each venue has its own policies and regulations, it is the responsibility of the client to familiarize themselves with the venue’s policies prior to the event and relay relevant information accordingly. This includes but is not limited to: timeframes, candle policies, and acceptable methods of flower installation.
VIII. CANCELLATIONS/RESCHEDULING
In the event of a cancellation made 30 days or more before the event date, all payments (with the exception of the 20% retainer fee) will be refunded. Any cancellations made within 30 days of the event will receive a refund of 50% of the total (assuming the full balance has been paid, per article II.)
Rescheduling will be treated in the same manner as a cancellation. We are not obligated to provide services on a changed date. A new contract must be signed to continue our working agreement.
IX. PHOTO RELEASE
You grant the Company access to photos taken at your event. We reserve permission to use these photos for any purpose, including but not limited to: information, education, advertisement, etc. We reserve the right to utilize the photos on various platforms such as our website, social media, and printed promotional materials.
X. RENTALS
Any items rented from us are subject to the pricing agreed upon at time of signing. Rental items can only be removed from the venue by the Company. In the case of damaged or lost items, you will be responsible to pay an additional amount up to the retail cost of the item.
